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Connected: Improving the Patient-Physician

Experience through Communication

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In a collaborative quest to define "the optimal patient experience," The Beryl Institute and the American Association for Physician Leadership – independent champions of patients and physicians, respectively – posed open-ended questions to patients and physicians to identify areas of alignment between the two parties – and the existing gaps that should be targeted for improvement. 

What emerged from an array of issues was one dominant thought: Communication between patients and physicians must improve.

This perspective explores not only the barriers that frustrate effective communication between patient and physician, but offers solutions for overcoming communication breakdowns.

THE CONNECTED WHITE PAPER OFFERS:

  • Recommendations on how to bring your health care teams and organizations back to basics when communicating with patients
  • Insights on how collaboration is a partnership that requires honest dialogue
  • Tips for patients and physicians on how to improve the patient experience
  • Patient and physician voices and perspectives from which to build your organization’s patient experience improvement initiatives
  • Insights into communication barriers in the patient experience

DOWNLOAD THIS WHITE PAPER

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